{"name":"NP_Chat","channelIdOnExternalPlatform":"01ebe48a-6765-40db-a06d-895b60250595","availability":{"status":"offline"},"isLiveChat":true,"settings":{"features":{"accessibleFormFields":true,"liveChatLogoHidden":false,"isCreditCardMaskingEnabled":false,"isCoBrowsingEnabled":false,"isProactiveChatEnabled":false,"isWebAnalyticsEnabled":true,"isFeatureImproveVisitorInactivityTrackingEnabled":true,"useStorageModuleInChat":false,"isRecoverLivechatDoesNotFailEnabled":false,"isFeatureQueueCountingEnabled":true,"chatExtendedLogging":false,"chatOptimizeQueueCountingForChat":true,"securedSessions":false,"chatInitializationWithoutWebsocket":true,"enableClientSideEventsThrottling":true,"mobileSdkClientLogs":false,"cxoneMpowerNewLogo254":true,"guideBasedInactivityTrigger":true,"chatImproveRedesignAnimations":true,"chatOptionalPersonalInformationFilterForChatEvents":true,"chatStreamingMessages":false,"chatSendPostbackAsTextMessage":true,"notificationSoundEnhancement":false},"pushNotifications":{"pinpointProjectId":"","title":"","body":"","isActive":false,"deeplink":""},"fileRestrictions":{"allowedFileSize":"40","allowedFileTypes":[{"mimeType":"video\/*","description":"videos"},{"mimeType":"application\/vnd.openxmlformats-officedocument.wordprocessingml.document","description":".docx"},{"mimeType":"application\/vnd.openxmlformats-officedocument.presentationml.presentation","description":".pptx"},{"mimeType":"application\/vnd.ms-excel","description":".xls"},{"mimeType":"application\/pdf","description":".pdf"},{"mimeType":"application\/vnd.ms-powerpoint","description":".ppt"},{"mimeType":"application\/msword","description":".doc"},{"mimeType":"image\/*","description":"images"},{"mimeType":"application\/vnd.openxmlformats-officedocument.spreadsheetml.sheet","description":".xlsx"},{"mimeType":"audio\/*","description":"audio files"}],"isAttachmentsEnabled":true},"accessibleFormFields":true,"liveChatLogoHidden":false,"isCreditCardMaskingEnabled":false,"isCoBrowsingEnabled":false,"isProactiveChatEnabled":false,"isWebAnalyticsEnabled":true,"isFeatureImproveVisitorInactivityTrackingEnabled":true,"useStorageModuleInChat":false,"isRecoverLivechatDoesNotFailEnabled":false,"isFeatureQueueCountingEnabled":true,"chatExtendedLogging":false,"chatOptimizeQueueCountingForChat":true,"securedSessions":false,"chatInitializationWithoutWebsocket":true,"enableClientSideEventsThrottling":true,"mobileSdkClientLogs":false,"cxoneMpowerNewLogo254":true,"guideBasedInactivityTrigger":true,"chatImproveRedesignAnimations":true,"chatOptionalPersonalInformationFilterForChatEvents":true,"chatStreamingMessages":false,"chatSendPostbackAsTextMessage":true,"notificationSoundEnhancement":false,"liveChatShowOfflineForm":true,"liveChatOfflineForm":{"isEnabled":true,"isCustom":false,"html":""},"liveChatHiddenOnOffline":false,"liveChatAllowTranscript":true,"liveChatTranscriptChannelId":"email_cxone-email_customerservice-b319be404607889@mail.nice-incontact.com","hasPageViews":true,"hasMultipleThreadsPerEndUser":false,"liveChatAllowAudioNotification":true,"isGroupChatAllowed":false,"canCustomerInviteToGroupChat":false,"canAgentInviteToGroupChat":false,"platformChannelIdToSendInvitationCode":"","emailInvitationContent":"","emailInvitationLink":"","enableChatTypingPreview":true,"chatRedesign":false,"chatRedesignUiImprovements":false,"enablePersistentMenu":false},"translations":{"onlineFormText":"Welcome to our support chat! To serve you better, please answer the following questions:","weAreOffline":"We're offline","weAreOnline":"We're online","endChat":"End chat","beginButton":"I Agree","ending":"Ending ...","replyBoxPlaceholder":"Write here, press ENTER to send","chattedWith":"You chatted with {name}","startNewChat":"Start a new chat","yourNameLabel":"Your name","offlineFormDesc":"We are not available at the moment, but you can leave us a message. We will respond as soon as possible.","EmailLabel":"E-mail","messageLabel":"Message","sendMessageButton":"Send Message","send":"Send","offlineFormSuccessMsgHead":"Your email has been successfully sent!","offlineFormSuccessMsgSub":"We'll get back to you soon.","networkErrorText":"There was a network error. Please try again.","validationMandatory":"This field is mandatory","validationShorterName":"Please use shorter name","validationInvalidEmail":"E-mail address is not valid","validationShortMessage":"Your message is too short","getTranscriptDescription":"Send transcript of this conversation to the following email address:","transcriptSuccessfullySent":"Transcript successfully sent!","sendTranscript":"Send transcript","startChatInPopup":"Start chat","ipAddressBlocked":"IP address is blocked","waitingDescription":"This chat is now being recorded. Please wait, we are connecting you with an agent.","endChatTitle":"Are you sure you want to end this conversation?","cancel":"Cancel","topic":"Topic","pleaseSelect":"Please select...","change":"Change","tryAgainButton":"Try Again","allAgentsForQueueAreBusy":"All our agents dedicated to your queue are currently busy. There {queue, plural,one {is} other {are}} <strong>{queue, number}<\/strong> {queue, plural, one {person} other {people}} ahead of you in the queue.","caseNumber":"Case #{caseNumber}","done":"Done","dragAndDropDropzone":"Drag & drop files here, to send them","endGame":"End game","fileSendingFailed":"File sending failed","loading":"Loading ...","loadPreviousButton":"Load previous conversations","newCase":"New case","noAgentOnlineForQueue":"Hello!","online":"Online","poweredBy":"Powered by","preparingSession":"Preparing session...","retry":"Retry","sendFileTextSize":"Please upload files smaller than {filesize} MB and of following file types:","sendNewEmail":"Send new email","snakeWaiting":"You are {queue} in queue.","snakeStart":"Start a game","statusReconnecting":"Trying to connect\u2026","transcriptSentFailed":"Send failed.","unexpectedError":"Unexpected error.","messageSendingFailed":"Message sending failed","noRunningConversations":"No running conversations","chattedWithAgent":"You chatted with","agent":"Agent","backToConversations":"Back to the conversation","archive":"Archive","archiveMsg":"This conversation was archived","lastMessage":"Last message...","fileAttachment":"File attachment","active":"Active","pluginMessage":"Plugin","conversationLabelPlaceholder":"Conversation name","openSurvey":"Take satisfaction survey","uploadFailed":"Upload failed","uploadMessage":"Your file is either too large or has incompatible file type. For further information, please contact our agent.","uploadAttachment":"Upload attachment","turnOffAudioNotification":"Audio notification off","turnOnAudioNotification":"Audio notification on","weAreConnectingYouWithAnAgent":"Please wait, we are connecting you with an agent.","authorizationFailedPleaseRefreshTheWebpage":"Authorization failed. Please refresh the webpage.","close":"Close","customerLeftTheSession":"You left the chat session","chatEndedDueToInactivity":"Chat has ended due to inactivity","customerClosedTheSession":"You closed the chat session","chatSessionExpiredDueToInactivity":"Chat session expired due to inactivity","sessionRefresh":"Session refreshed","sessionExpiredCaseClosed":"Session expired. Case closed","sessionWillExpireLabel":"Session will Expire","invite":"Invite","join":"Join","participants":"Participants","sendInvitation":"Send invitation","copyCode":"Copy code","submit":"Submit","inviteToGroupChat":"Invite to group chat","viaEmail":"Via email","shareCode":"Share a code","joinGroupChat":"Join group chat","pasteCode":"Paste a code","groupChatSendInviteFailed":"Group chat invitation failed","groupChatInviteSuccessfullySent":"Group chat invite successfully sent!","joinGroupChatNote":"Note: You will lose current chat details after joining the other conversation","inviteCodeErrorMessage":"Invite code failed","joiningGroupChatFailed":"Invalid join code","leaveChat":"Leave chat","leaveChatTitle":"Are you sure you want to leave this conversation?","agentHasJoinedTheChat":"{agentName} has joined the chat.","agentHasLeftTheChat":"{agentName} has left the chat.","leaveConversation":"Leave conversation","yourCaseHasBeenReassignedTo":"Your case has been reassigned to {agentName}.","youAreBeingTransferred":"You are being transferred. Please stand by.","textIsTranslated":"Text is translated","enlarge":"Enlarge","download":"Download","groupChatLabel":"Group Chat","minimizeLabel":"Minimize","moreLabel":"More","chatWindowOpen":"Chat window has opened","customerChat":"Customer Chat","chatWindowIsClosed":"Chat window is closed","inviteCodeCopied":"Invite code copied to clipboard","activeConversations":"Active conversations","editThreadName":"Edit thread name","archivedConversations":"Archived conversations","enterThreadName":"Enter new thread name","showActiveConversations":"Show active conversations","archiveModalTitle":"Are you sure you want to archive this conversation? This action cannot be undone.","tickMessageSent":"Message sent","tickMessageDelivered":"Message delivered","messagesLabel":"Messages","messageSent":"Message sent","messageDelivered":"Message delivered","messageSeen":"Message seen","next":"Next","previous":"Previous","unsupportedContent":"Sorry, we can't display this type of message.","unreadMessages":"Unread messages","countdownMinutesSeconds":"{minutes, plural, =1 {# minute} other {# minutes}} {seconds, plural, =1 {# second} other {# seconds}} remaining","countdownSeconds":"{seconds, plural, =1 {# second} other {# seconds}} remaining","countdownExpired":"Time expired","loadingPreviousMessages":"Loading previous messages..."},"colors":{"buttonColor":"#6fbf4a","headerBgColor":"#6fbf4a","headerFontColor":"#e6e7e8","themeColor":"#6fbf4a","textColor":"#e6e7e8","widgetBgColor":"#6fbf4a","widgetFontColor":"#e6e7e8"},"widget":{"appearance":"bubble","position":"right"},"popups":[],"isAuthorizationEnabled":false,"isSecuredCookieEnabled":false,"isUnsecuredConnectionAllowed":true,"customCss":".BrandLabel_BrandLabel__KxS\\+Y {\r\ndisplay: none !important;\r\n}\r\n\r\n.BrandLabel_BrandLabelText__cDden {\r\ndisplay: none;\r\n}\r\n.BrandLabel_BrandIcon__ywJlK {\r\ndisplay: none;\r\n}\r\n\r\n.ReplyBox_Icon__hOz2e>button {\r\n    cursor: pointer;\r\n}","customJs":"brandembassy('setWindowWidth', '20%');\r\nbrandembassy('setWindowHeight', '85%');","customJsFiles":"","preContactForm":{"id":"4bcb58fb-75a9-4404-89bf-5c5036c81b3e","name":"Precontact Survey form","channels":[{"id":"chat_01ebe48a-6765-40db-a06d-895b60250595"},{"id":"chat_2cc0d92c-5905-48e8-ab47-c6d10cedc8dc"},{"id":"chat_34f72a71-e954-4687-9a4f-e2490ded8b44"},{"id":"chat_55346b6d-9e05-4b10-a978-0b355d210d04"},{"id":"chat_5551c31a-1a89-4ab6-b103-9dd9f576963c"},{"id":"chat_6c01f121-01d7-4099-b8f0-696bbb19d58b"},{"id":"chat_972a778d-bea4-456a-99b8-acd821de1c9f"},{"id":"chat_a90906fe-fc1d-4ddd-a5a6-20e874c1f798"},{"id":"chat_b62fe643-0aee-4285-a822-ecb75914c555"},{"id":"chat_dacdc7f1-c295-4580-b4bd-00510e50dbc9"}],"customFields":[{"isRequired":true,"definition":{"ident":"contact_reason","label":"What can we help you with?","type":"list","required":false,"visibleInPostDetail":true,"visibleInLiveChat":false,"liveChatVisibility":"hidden","postDetailVisibility":"visible","isEditable":true,"values":[{"name":"existing_order","value":"Existing Order","labelTranslationKey":"","ariaLabelTranslationKey":""},{"name":"new_order","value":"Place an Order","labelTranslationKey":"","ariaLabelTranslationKey":""},{"name":"quote","value":"Request a Quote","labelTranslationKey":"","ariaLabelTranslationKey":""},{"name":"product","value":"Product Selection","labelTranslationKey":"","ariaLabelTranslationKey":""},{"name":"other","value":"All Other","labelTranslationKey":"","ariaLabelTranslationKey":""}],"labelTranslationKey":"","ariaLabelTranslationKey":"","autocompleteAttribute":""}},{"isRequired":true,"definition":{"ident":"email","label":"Email","type":"email","required":false,"visibleInPostDetail":true,"visibleInLiveChat":false,"liveChatVisibility":"hidden","postDetailVisibility":"visible","isEditable":true,"values":[],"labelTranslationKey":"","ariaLabelTranslationKey":"","autocompleteAttribute":""}},{"isRequired":false,"definition":{"ident":"phone_number","label":"Phone Number","type":"text","required":false,"visibleInPostDetail":true,"visibleInLiveChat":false,"liveChatVisibility":"hidden","postDetailVisibility":"visible","isEditable":true,"values":[],"labelTranslationKey":"","ariaLabelTranslationKey":"","autocompleteAttribute":""}}]},"webSecurityConfiguration":[],"endUserCustomFields":[{"ident":"phone_number","label":"Phone Number","labelTranslationKey":"","ariaLabelTranslationKey":"","type":"text","required":false,"values":[],"liveChatVisibility":"hidden","postDetailVisibility":"visible","isEditable":true},{"ident":"title","label":"Title","labelTranslationKey":"","ariaLabelTranslationKey":"","type":"text","required":false,"values":[],"liveChatVisibility":"hidden","postDetailVisibility":"visible","isEditable":true},{"ident":"company","label":"Company","labelTranslationKey":"","ariaLabelTranslationKey":"","type":"text","required":false,"values":[],"liveChatVisibility":"hidden","postDetailVisibility":"visible","isEditable":true},{"ident":"email","label":"Chat Form Email ","labelTranslationKey":"","ariaLabelTranslationKey":"","type":"email","required":false,"values":[],"liveChatVisibility":"hidden","postDetailVisibility":"visible","isEditable":true},{"ident":"custno","label":"Customer Number","labelTranslationKey":"","ariaLabelTranslationKey":"","type":"text","required":false,"values":[],"liveChatVisibility":"hidden","postDetailVisibility":"visible","isEditable":true},{"ident":"pe_account","label":"PE Account","labelTranslationKey":"","ariaLabelTranslationKey":"","type":"text","required":false,"values":[],"liveChatVisibility":"hidden","postDetailVisibility":"visible","isEditable":true},{"ident":"fm_account","label":"FM Account","labelTranslationKey":"","ariaLabelTranslationKey":"","type":"text","required":false,"values":[],"liveChatVisibility":"hidden","postDetailVisibility":"visible","isEditable":true},{"ident":"lc_account","label":"LC Account","labelTranslationKey":"","ariaLabelTranslationKey":"","type":"text","required":false,"values":[],"liveChatVisibility":"hidden","postDetailVisibility":"visible","isEditable":true},{"ident":"smc_account","label":"SMC Account","labelTranslationKey":"","ariaLabelTranslationKey":"","type":"text","required":false,"values":[],"liveChatVisibility":"hidden","postDetailVisibility":"visible","isEditable":true},{"ident":"np_account","label":"NP Account","labelTranslationKey":"","ariaLabelTranslationKey":"","type":"text","required":false,"values":[],"liveChatVisibility":"hidden","postDetailVisibility":"visible","isEditable":true},{"ident":"mt_account","label":"MT Account","labelTranslationKey":"","ariaLabelTranslationKey":"","type":"text","required":false,"values":[],"liveChatVisibility":"hidden","postDetailVisibility":"visible","isEditable":true},{"ident":"ai_account","label":"AI Account","labelTranslationKey":"","ariaLabelTranslationKey":"","type":"text","required":false,"values":[],"liveChatVisibility":"hidden","postDetailVisibility":"visible","isEditable":true},{"ident":"pp_account","label":"PP Account","labelTranslationKey":"","ariaLabelTranslationKey":"","type":"text","required":false,"values":[],"liveChatVisibility":"hidden","postDetailVisibility":"visible","isEditable":true},{"ident":"tt_account","label":"TT Account","labelTranslationKey":"","ariaLabelTranslationKey":"","type":"text","required":false,"values":[],"liveChatVisibility":"hidden","postDetailVisibility":"visible","isEditable":true},{"ident":"io_account","label":"IO Account","labelTranslationKey":"","ariaLabelTranslationKey":"","type":"text","required":false,"values":[],"liveChatVisibility":"hidden","postDetailVisibility":"visible","isEditable":true}],"caseCustomFields":[{"ident":"email","label":"Email","labelTranslationKey":"","ariaLabelTranslationKey":"","type":"email","required":false,"values":[],"liveChatVisibility":"hidden","postDetailVisibility":"visible","isEditable":true},{"ident":"phone_number","label":"Phone Number","labelTranslationKey":"","ariaLabelTranslationKey":"","type":"text","required":false,"values":[],"liveChatVisibility":"hidden","postDetailVisibility":"visible","isEditable":true},{"ident":"contact_reason","label":"What can we help you with?","labelTranslationKey":"","ariaLabelTranslationKey":"","type":"list","required":false,"values":[{"name":"existing_order","value":"Existing Order","label":"Existing Order","labelTranslationKey":"","ariaLabelTranslationKey":""},{"name":"new_order","value":"Place an Order","label":"Place an Order","labelTranslationKey":"","ariaLabelTranslationKey":""},{"name":"quote","value":"Request a Quote","label":"Request a Quote","labelTranslationKey":"","ariaLabelTranslationKey":""},{"name":"product","value":"Product Selection","label":"Product Selection","labelTranslationKey":"","ariaLabelTranslationKey":""},{"name":"other","value":"All Other","label":"All Other","labelTranslationKey":"","ariaLabelTranslationKey":""}],"liveChatVisibility":"hidden","postDetailVisibility":"visible","isEditable":true},{"ident":"uat_chat_env","label":"UAT Chat Env","labelTranslationKey":"","ariaLabelTranslationKey":"","type":"text","required":false,"values":[],"liveChatVisibility":"hidden","postDetailVisibility":"hidden","isEditable":false},{"ident":"recorded_chat","label":"Chat sessions are recorded and use third-party cookies. These cookies will be stored on your device. By selecting \u201cI Agree\u201d below, you consent to the recording of the chat session and the use of third-party cookies in connection with it.","labelTranslationKey":"","ariaLabelTranslationKey":"","type":"list","required":false,"values":[{"name":"Yes","value":"I Agree","label":"I Agree","labelTranslationKey":"","ariaLabelTranslationKey":""}],"liveChatVisibility":"hidden","postDetailVisibility":"visible","isEditable":false},{"ident":"agent_id","label":"Agent ID","labelTranslationKey":"","ariaLabelTranslationKey":"","type":"text","required":false,"values":[],"liveChatVisibility":"hidden","postDetailVisibility":"hidden","isEditable":true},{"ident":"agent_name","label":"Agent Name","labelTranslationKey":"","ariaLabelTranslationKey":"","type":"text","required":false,"values":[],"liveChatVisibility":"hidden","postDetailVisibility":"hidden","isEditable":true},{"ident":"team_id","label":"Team ID","labelTranslationKey":"","ariaLabelTranslationKey":"","type":"text","required":false,"values":[],"liveChatVisibility":"hidden","postDetailVisibility":"hidden","isEditable":true},{"ident":"team_name","label":"Team Name","labelTranslationKey":"","ariaLabelTranslationKey":"","type":"text","required":false,"values":[],"liveChatVisibility":"hidden","postDetailVisibility":"hidden","isEditable":true}]}