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overflow: visible;\r\n}\r\n\r\n/*Legal Text Style*/\r\ndiv[data-selector=\"PRECONTACT_SURVEY_DESCRIPTION\"] {\r\n font-size: 12px;\r\n line-height: 1.1;\r\n}\r\n\r\n.Input_Input__1h9zm {\r\n margin-top: 1em;\r\n margin-bottom: 1em;\r\n}\r\n\r\n/*OTC PROD - prevent overlay from blocking clicks*/\r\n.WaitingQueueModal_WaitingQueueModal__pRnea{\r\n display:none !important;\r\n}","customJs":"// Style Changes \r\nvar interval = setInterval(function () {\r\n\r\n var chatCustomCSS = document.querySelector(\"#customCss\");\r\n var isMW = parent.document.querySelector(\"html\").classList.contains(\"theme-mw\");\r\n var isF36 = parent.document.querySelector(\"html\").classList.contains(\"theme-f36\");\r\n\r\n // Positioning Chat Button on Mobile\r\n if (parent.window.matchMedia(\"(max-width: 600px)\").matches && chatCustomCSS != 'undefined' && chatCustomCSS != null) {\r\n chatCustomCSS.innerHTML += ` .Widget_Widget__qwfID {\r\n margin-bottom: 10px !important;\r\n margin-top: 0 !important;\r\n 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75.875V79.5781H856.961V75.875H874.797Z' fill='%23333333'/%3e%3c/svg%3e\");\r\nbackground-repeat: no-repeat;\r\noverflow: hidden;\r\nbackground-size: 45%;\r\nbackground-position-y: center;\r\nbackground-position-x: center;\r\npadding-top: 10px;\r\n}\r\n\r\n@-moz-document url-prefix() {\r\n.Header_Header__Z9Z4k {\r\nbackground-image: none !important;\r\n}\r\n}\r\n\r\n`;\r\n clearInterval(interval);\r\n }\r\n\r\n // Fun365 specific styling\r\n if (chatCustomCSS != 'undefined' && chatCustomCSS != null && isF36 == true) {\r\n chatCustomCSS.innerHTML += ` [data-selector=\"CUSTOMER_MESSAGE_BUBBLE\"] .Message_Bubble__RdIot {\r\nbackground-color: #006685 !important;\r\n}\r\n\r\n.Message_Bubble__RdIot {\r\nbackground-color: #d6f5ff !important;\r\n}\r\n\r\n.Widget_Widget__qwfID, .Widget_isOffline__adNnJ, .isEmail {\r\nbackground-color: #006685 !important;\r\n}\r\n\r\n.Button_Button__KNUP1 {\r\nbackground-color: #006685 !important;\r\n}\r\n\r\n.Header_Header__Z9Z4k {\r\nbackground-image: url(\"data:image/svg+xml;charset%3DUS-ASCII,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%22263%22%20height%3D%2280%22%3E%3Cpath%20fill%3D%22%23FFFFFF%22%20d%3D%22M184%2045.4v7c2.1-3.2%207.1-4.9%2010.8-4.9%209.4%200%2019.3%203.9%2019.3%2015.6%200%2010.3-10%2015.5-19.4%2015.5-9.6%200-19.5-5.2-19.5-15.6V45.5c0-10.4%209.6-15.3%2019.2-15.3%2010.2%200%2019.2%204%2019.2%2013.8h-8.8c0-4.1-5.2-6.2-10.2-6.2-5.3-.1-10.6%202.8-10.6%207.9v-.3zM205.4%2063c0-5.2-4.7-7.9-10.6-7.9S184%2057.8%20184.1%2063c.1%205.1%205%207.6%2010.8%207.6%205.5.1%2010.5-2.4%2010.5-7.6m45.5-23.6h-25.3v8.2h9.1c9.9%200%2018.9%204.1%2018.8%2015%200%2010.6-8.9%2015.7-18.3%2015.7-10.3%200-19.1-3.7-19.2-14.6h8.8c0%205.1%205.9%206.5%2010.3%206.5%204.3%200%209.7-2%209.7-7.5.1-5.3-5.2-6.8-10-6.8H217V31.1h33.9v8.3zm-104.5%2018v-7.2h6.8c4.7%200%209.8-1.3%209.8-5.6%200-2.7-2.1-6.2-9.6-6.2-4.1%200-9.8%201.5-9.8%205.8h-8.8c0-10.1%2010-13.8%2018.6-13.8%208.8%200%2018.3%204.3%2018.4%2014.2%200%203.7-2.4%208-6.5%209.2%204.5%201.5%207.6%205.9%207.6%209.8%200%2011.4-10.8%2014.8-19.8%2014.8-8.9%200-19.1-3.7-19.1-14.4h8.9c0%204.8%206.5%206.5%2010.3%206.5%204.5%200%2010.4-1.9%2010.4-6.9%200-2.8-1.5-6.3-9.9-6.3%200%20.1-7.3.1-7.3.1zm-111-12.8H22.6v32.9H7.9V44.6H0v-13h7.9v-3.5C7.9%2015.7%2014.7%209%2025.4%209c7.2%200%2011.9%202.1%2015.5%204.9l-6.4%2010.8c-2.2-1.1-4.4-2-7.2-2-3.2%200-4.8%201.8-4.8%205.8v3.2h12.9v12.9zm94%202.8v30.1h-14.6V52.6c0-5.4-2.7-8.5-7.2-8.5-4.1%200-7.4%202.8-7.4%208.7v24.7H85.4V31.6h14v5.7c2.9-4.8%207.5-7%2013.7-7%209.1.1%2016.3%206.5%2016.3%2017.1zm-47.5%203.4c-.2-.7-1.2-2.8-4-3.9-3.3-1.4-8.5-1.2-8.5-1.2v10.5c0%206.6-4%2012.7-11.6%2012.9-7.5-.2-11.6-6.4-11.6-12.9V45.7s-5.1-.2-8.5%201.2c-2.8%201.2-3.7%203.2-4%203.9h-.1V57c0%2013.6%208.7%2022.6%2023.3%2022.6h1.8c14.6%200%2023.3-9%2023.3-22.6v-6l-.1-.2c.1%200%200%200%200%200zM53.7%2035c0-3.1-1.9-5.6-4.2-5.6s-4.2%202.5-4.2%205.6%201.9%205.6%204.2%205.6%204.2-2.5%204.2-5.6zm16.8%200c0-3.1-1.9-5.6-4.2-5.6s-4.2%202.5-4.2%205.6%201.9%205.6%204.2%205.6c2.3%200%204.2-2.5%204.2-5.6zM55%2018.4c0-10.1-7-7.2-7-7.2v-4c9.7.1%207%2011.2%207%2011.2zm-1-.6s.3-2.3-.9-3.8c0%200-3.7%202.2-3.7%207.2%200%204.7%202.8%206.6%202.8%206.6s-4.7-6.5%201.8-10zM62.4%202l2%203.4s-8.5-.8-6.6%207.6c-.1%200-4-5.9%204.6-11m-3.7%2011.5s5.9%204.5-4.4%208.7c0%200%2013.1-1.1%204.5-11.7%200%200-1.1%202-.1%203M52.2%200h4.5v4.5h-4.5V0zm11%209.3h4.5v4.5h-4.5V9.3zm191.3%2026v-3.2h-1.3V31h3.8v1.1h-1.3v3.2h-1.2zm7.3%200v-2.8l-.9%202.4h-1.2l-.9-2.4v2.8h-1.2v-4.2h1.6l1%202.5%201-2.5h1.6v4.2h-1z%22%3E%3C%2Fpath%3E%3C%2Fsvg%3E\") !important;\r\nbackground-color: #006685 !important;\r\nbackground-size: 20% !important;\r\nbackground-position: 16px 10px !important;\r\n}\r\n\r\n.ConnectionStatus_ConnectionStatus__3b8LU {\r\nbackground-color: #d6f5ff !important;\r\n}\r\n\r\n@-moz-document url-prefix() {\r\n.Header_Header__Z9Z4k {\r\nbackground-image: none !important;\r\n}\r\n}\r\n\r\n`;\r\n clearInterval(interval);\r\n }\r\n }\r\n\r\n , 10);\r\n\r\n\r\n/* ------- QM Script Initialization START --------- */\r\n\r\n// Adding QM Script\r\nfunction addQMScript() {\r\n var QMAddInterval = setInterval(function () {\r\n var isQMRendered = document.getElementById('chat_qm_script');\r\n\r\n if (isQMRendered == null) {\r\n //qm not present\r\n console.log('Nice Chat --------> QM Not Present in CHAT, add now');\r\n var scriptTag = document.createElement('script');\r\n scriptTag.setAttribute('src', 'https://cdn.quantummetric.com/qscripts/quantum-otc.js');\r\n scriptTag.setAttribute('id', 'chat_qm_script');\r\n document.querySelector(\"body\").appendChild(scriptTag);\r\n clearInterval(QMAddInterval);\r\n } else {\r\n // console.log('Do not add additional QM to Chat', isQMRendered);\r\n clearInterval(QMAddInterval);\r\n }\r\n }\r\n\r\n , 100);\r\n}\r\n\r\nfunction addLegalText() {\r\nvar _legalPrechat = 'By using our chatbot feature and chatting here, you represent that you understand and agree that we and our chatbot provider may monitor, receive, record and process your personal data and we may use that data to communicate with you about our products and services. Learn more.';\r\n\r\nvar checkChat = setInterval(function () {\r\n var chatEl = document.querySelector('p[data-selector=\"PRECONTACT_SURVEY_DESCRIPTION\"]');\r\n if (chatEl) {\r\n // console.log('%c found chatEl: ','font-size:12px;font-weight:bold;color:darkviolet;', chatEl);\r\n chatEl.innerHTML = _legalPrechat;\r\n clearInterval(checkChat);\r\n }\r\n // console.log('%c checking chatEl: ','font-size:12px;font-weight:bold;color:darkviolet;', chatEl);\r\n}, 100);\r\n\r\nsetTimeout(function () { \r\n // console.log('%c enough checking ','font-size:12px;font-weight:bold;color:darkviolet;');\r\n clearInterval(checkChat);\r\n}, 500);\r\n\r\n}\r\n\r\n\r\nvar beApp = document.querySelector(\"#be-app\");\r\n\r\ntry {\r\n\r\n beApp.addEventListener(\"triggerOpen\",\r\n (e) => {\r\n // console.log('Nice Chat --------> #be-app - trigger opened', beApp, e);\r\n addQMScript();\r\n addLegalText();\r\n }\r\n\r\n ,\r\n false,\r\n );\r\n\r\n\r\n // Dispatch the event.\r\n\r\n var loadCheck = 0;\r\n\r\n var loadQMCheck = setInterval(function () {\r\n if (loadCheck > 20) {\r\n // 10 seconds (100 x 100 ms)\r\n clearInterval(loadQMCheck);\r\n // console.log('Nice Chat --------> qm not needed on page load');\r\n } else if (beApp.querySelectorAll('div[data-selector=\"WINDOW\"]').length > 0) {\r\n\r\n // console.log('Nice Chat --------> chat Window opened', beApp.querySelectorAll('div[data-selector=\"WINDOW\"]'))\r\n beApp.dispatchEvent(new CustomEvent(\"triggerOpen\", {\r\n bubbles: true,\r\n composed: true,\r\n }\r\n\r\n ));\r\n clearInterval(loadQMCheck);\r\n } else {\r\n // console.log('Nice Chat --------> Button Found, do not add QM');\r\n loadCheck++;\r\n }\r\n }\r\n\r\n , 500)\r\n} catch (error) {\r\n console.log('Nice Chat --------> #be-app - eventError', error);\r\n}\r\n\r\n;\r\n\r\n\r\ntry {\r\n console.log('%c bind beApp', 'color: #f2c1dd; font-size: 24px;');\r\n\r\n beApp.addEventListener('click', function (e) {\r\n // console.log(\"%c beApp CLICK\",\"font-size:12px;font-weight:bold;color:darkviolet;\", e);\r\n addQMScript();\r\n addLegalText();\r\n }\r\n\r\n );\r\n\r\n beApp.addEventListener('focusin', function () {\r\n addQMScript();\r\n }\r\n\r\n );\r\n\r\n} catch (error) {\r\n console.error('bind beApp error', error);\r\n}\r\n\r\n/* ------- QM Script Initialization END --------- */\r\n\r\n\r\n/* ------------ QM Event Tracking ------------ */\r\n\r\n// Issue Type Selection\r\nvar beginConversationButtonInterval = setInterval(function () {\r\n\r\n var form = document.querySelector('form');\r\n var beginConversationButton = document.querySelector(\".StartSession_Footer__FaSAg button\");\r\n\r\n try {\r\n if (!!form && !!beginConversationButton && !!window.QuantumMetricAPI) {\r\n console.log('%c begin conversation button - try if', 'color: #f2c1dd; font-size: 24px;');\r\n\r\n beginConversationButton.addEventListener('click', function () {\r\n var selectedIssueType = document.querySelector(\".Button_Text__hUGMX\");\r\n\r\n if (!!selectedIssueType) {\r\n window.QuantumMetricAPI.sendEvent(2062, 0, selectedIssueType.innerText.trim().replace(\"... \", \"\"));\r\n clearInterval(beginConversationButtonInterval);\r\n }\r\n }\r\n\r\n )\r\n clearInterval(beginConversationButtonInterval);\r\n }\r\n } catch (error) {\r\n console.log('Nice Chat --------> beginConversationButton', error);\r\n }\r\n }\r\n\r\n , 100);\r\n\r\n// ----------------- OLD - Customer & Agent Message Counts ------------------\r\n// function messageCount() {\r\n// var messageCountInterval = setInterval(function () {\r\n// var customerMessage = document.querySelectorAll(\".ScrollBox_content__2fOBG [data-selector='CUSTOMER_MESSAGE_BUBBLE']\");\r\n// var agentMessage = document.querySelectorAll(\".ScrollBox_content__2fOBG [data-selector='AGENT_MESSAGE_BUBBLE']\");\r\n// try {\r\n// if (customerMessage.length > 0 && agentMessage.length > 0) {\r\n// var endChatInterval = setInterval(function () {\r\n// var agentNameEndChat = document.querySelector(\"#be-messenger .EndSession_Body__pBNxU\");\r\n// if (!!agentNameEndChat && !!window.QuantumMetricAPI) {\r\n// window.QuantumMetricAPI.sendEvent(2063, 0, 'Agent:' + agentMessage.length + '|' + 'Customer:' + customerMessage.length);\r\n// console.log('Agent:' + agentMessage.length + '|' + 'Customer:' + customerMessage.length);\r\n// clearInterval(messageCountInterval);\r\n// clearInterval(endChatInterval);\r\n// }\r\n// }, 100);\r\n// clearInterval(messageCountInterval);\r\n// }\r\n// } catch (error) {}\r\n// }, 100);\r\n// }\r\n// messageCount();\r\n\r\n// ----------------- NEW - Customer & Agent Message Counts ------------------\r\nfunction messageCount() {\r\n console.log('%c Message Count', 'color: #f2c1dd; font-size: 24px;');\r\n\r\n var customerMessageArray = [];\r\n\r\n var agentMessageArray = [];\r\n\r\n var messageCountInterval = setInterval(function () {\r\n\r\n var customerMessage;\r\n var agentMessage;\r\n\r\n customerMessage = document.querySelectorAll(\".ScrollBox_content__2fOBG [data-selector='CUSTOMER_MESSAGE_BUBBLE']\");\r\n\r\n agentMessage = document.querySelectorAll(\".ScrollBox_content__2fOBG [data-selector='AGENT_MESSAGE_BUBBLE']\");\r\n\r\n customerMessageArray.push(customerMessage.length);\r\n agentMessageArray.push(agentMessage.length);\r\n\r\n var agentNameEndChat = document.querySelector(\"#be-messenger .EndSession_Body__pBNxU\");\r\n\r\n if (!!agentNameEndChat && !!window.QuantumMetricAPI) {\r\n clearInterval(messageCountInterval);\r\n console.log('Nice Chat --------> messageCount');\r\n }\r\n\r\n }\r\n\r\n , 200);\r\n\r\n var endChatInterval = setInterval(function () {\r\n var agentNameEndChat = document.querySelector(\"#be-messenger .EndSession_Body__pBNxU\");\r\n\r\n if (!!agentNameEndChat && !!window.QuantumMetricAPI && (agentMessageArray.sort().at(-1) !== 0 || customerMessageArray.sort().at(-1) !== 0)) {\r\n window.QuantumMetricAPI.sendEvent(2063, 0, 'Agent:' + agentMessageArray.sort().at(-1) + '|' + 'Customer:' + customerMessageArray.sort().at(-1));\r\n console.log('Agent:' + agentMessageArray.sort().at(-1) + '|' + 'Customer:' + customerMessageArray.sort().at(-1));\r\n clearInterval(endChatInterval);\r\n clearInterval(messageCountInterval);\r\n\r\n console.log('Nice Chat --------> endChat');\r\n }\r\n }\r\n\r\n , 500)\r\n}\r\n\r\n//messageCount();\r\n\r\n\r\n// Requesting Transcript\r\nvar sendTranscriptButtonInterval = setInterval(function () {\r\n\r\n var sendTranscriptButton = document.querySelector(\".MuiBox-root .Transcript_Center__vIv5x .Button_Button__KNUP1\");\r\n\r\n try {\r\n if (!!sendTranscriptButton && !!window.QuantumMetricAPI) {\r\n console.log('%c send transcript', 'color: #f2c1dd; font-size: 24px;');\r\n\r\n sendTranscriptButton.addEventListener('click', function () {\r\n window.QuantumMetricAPI.sendEvent(2067, 0, 'Chat transcript requested');\r\n clearInterval(sendTranscriptButtonInterval);\r\n }\r\n\r\n )\r\n clearInterval(sendTranscriptButtonInterval);\r\n }\r\n } catch (error) {\r\n console.log('Nice Chat --------> sendTranscriptButton', error);\r\n }\r\n }\r\n\r\n , 100);\r\n\r\n\r\n// queue - agent join - agent reply\r\n// Tracking Time between Queue and Agent Join\r\nfunction totalAgentDelay() {\r\n // console.log('totalAgentDelay');\r\n var totalChatInterval = setInterval(function () {\r\n try {\r\n\r\n // Select all agent message bubbles\r\n var agentMessageBubbles = document.querySelectorAll(\"#be-messenger div[data-selector='AGENT_MESSAGE_BUBBLE'] .Linkify\");\r\n // console.log('agentMessageBubbles', agentMessageBubbles);\r\n // Loop through each agent message bubble\r\n agentMessageBubbles.forEach(function (agentMessageStart) {\r\n // console.log('agentMessageStart: ', agentMessageStart.innerText.trim());\r\n\r\n var _longWaitError = false;\r\n var _totalQueue = false;\r\n\r\n var trimMessage = agentMessageStart.innerText.trim();\r\n var message1 = \"Thank you! We'll put you in touch with an agent as soon as we're able.\";\r\n var message2 = \"Thanks, just a moment while we find an agent to assist you.\";\r\n\r\n\r\n // Check if the inner text of the message matches the start of queue\r\n if (trimMessage === message1 || trimMessage === message2) {\r\n // console.log('Agent message detected');\r\n\r\n //* AGENT QUEUE STARTED\r\n // Start tracking when the agent message is detected\r\n var beginConversationTime = new Date().getTime();\r\n // console.log('Starting chat session', beginConversationTime);\r\n\r\n var queueResponseTotalInterval = setInterval(function () {\r\n\r\n\r\n if (!!window.QuantumMetricAPI) {\r\n // track if user is waiting for more than 2 minutes\r\n var queueTime = new Date().getTime();\r\n\r\n //* USER WAITED FOR 2 MIN from QUEUE START\r\n if ((queueTime - beginConversationTime) / 1000 > 120 && !_longWaitError) {\r\n var waitTime = (queueTime - beginConversationTime) / 1000;\r\n var delayTime = waitTime;\r\n _longWaitError = true;\r\n console.log('Customer waiting over 2 minutes:', delayTime);\r\n window.QuantumMetricAPI.sendEvent(2209, 0, delayTime); //* LONG WAIT TIME\r\n // console.log('Customer waiting over 2 minutes', beginConversationTime);\r\n }\r\n\r\n\r\n //* Total Queue Time\r\n var agentJoinElements = document.querySelectorAll(\"div[data-selector='SYSTEM_MESSAGE']\");\r\n if (!_totalQueue) {\r\n agentJoinElements.forEach(function (agentJoin) {\r\n var agentJoinMessage = \"has joined the chat.\";\r\n var trimMessage = agentJoin.innerText.trim();\r\n console.log('QUEUE: DETECT JOIN MESSAGE: ', agentJoinMessage, trimMessage);\r\n if (trimMessage.indexOf(agentJoinMessage) > -1) {\r\n var queueTimeDifference = (queueTime - beginConversationTime) / 1000; // Calculate time difference in seconds\r\n\r\n // Format the time difference\r\n var totalQueueTime = queueTimeDifference;\r\n _totalQueue = true;\r\n console.log('total QUEUE Time:', totalQueueTime);\r\n window.QuantumMetricAPI.sendEvent(2207, 0, totalQueueTime); //* TOTAL QUEUE TIME\r\n // console.log('QUEUE Time difference:', totalQueueTime);\r\n }\r\n });\r\n }\r\n\r\n\r\n var agentMessage = document.querySelectorAll(\".ScrollBox_content__2fOBG [data-selector='AVATAR']\");\r\n if (agentMessage.length > 0) {\r\n //* AGENT REPLIED - TOTAL TIME END\r\n var totalTime = new Date().getTime();\r\n var totalTimeDifference = (totalTime - beginConversationTime) / 1000; // Calculate time difference in seconds\r\n\r\n // Format the time difference\r\n var totalReplyTime = totalTimeDifference;\r\n console.log('totalWaitTime:', totalReplyTime);\r\n window.QuantumMetricAPI.sendEvent(2208, 0, totalReplyTime); //* TOTAL WAIT TIME\r\n // console.log('TOTAL Time difference:', totalReplyTime);\r\n\r\n clearInterval(queueResponseTotalInterval);\r\n }\r\n }\r\n\r\n }, 100);\r\n\r\n clearInterval(totalChatInterval);\r\n }\r\n });\r\n } catch (error) {\r\n console.log('totalChatInterval ERROR: ', error);\r\n clearInterval(totalChatInterval);\r\n }\r\n }, 100);\r\n};\r\ntotalAgentDelay();\r\n\r\n// Tracking Time between Agent Join and First Agent reply\r\nfunction firstAgentReply() {\r\n var firstReplyInterval = setInterval(function () {\r\n try {\r\n // Detect when agent joins\r\n var agentJoinElements = document.querySelectorAll(\"div[data-selector='SYSTEM_MESSAGE']\");\r\n\r\n agentJoinElements.forEach(function (agentJoin) {\r\n var agentJoinMessage = \"has joined the chat.\";\r\n var trimMessage = agentJoin.innerText.trim();\r\n // console.log('FAR: DETECT JOIN MESSAGE: ', agentJoinMessage, trimMessage);\r\n if (trimMessage.indexOf(agentJoinMessage) > -1 && !!window.QuantumMetricAPI) {\r\n\r\n // Start tracking when agent joins\r\n var beginConversationTime = new Date().getTime();\r\n // console.log('FAR: Agent Joined start:', beginConversationTime);\r\n\r\n // Stop tracking when agent responds\r\n var firstResponseTimeInterval = setInterval(function () {\r\n var agentMessage = document.querySelectorAll(\".ScrollBox_content__2fOBG [data-selector='AVATAR']\");\r\n\r\n // console.log('FAR: DETECT AGENT MESSAGE: ', agentMessage);\r\n if (agentMessage.length > 0 && !!window.QuantumMetricAPI) {\r\n var firstResponseTime = new Date().getTime();\r\n var timeDifference = (firstResponseTime - beginConversationTime) / 1000;\r\n\r\n var formattedTimeDifference = timeDifference;\r\n\r\n console.log('FAR: Time Diff:', formattedTimeDifference);\r\n window.QuantumMetricAPI.sendEvent(2064, 0, formattedTimeDifference);\r\n clearInterval(firstResponseTimeInterval);\r\n }\r\n }, 100);\r\n\r\n clearInterval(firstReplyInterval);\r\n }\r\n });\r\n\r\n } catch (error) {\r\n console.log(error);\r\n clearInterval('firstReplyInterval ERROR: ', firstReplyInterval);\r\n }\r\n }, 100);\r\n};\r\n\r\nfirstAgentReply();\r\n\r\n// Tracking Time between Begin Conversation and End Conversation\r\nfunction chatSessionTime() {\r\n var chatSessionInterval = setInterval(function () {\r\n var beginConversationButton = document.querySelector(\".StartSession_Footer__FaSAg button\");\r\n\r\n try {\r\n if (!!beginConversationButton) {\r\n var startTime = new Date().getTime();\r\n\r\n beginConversationButton.addEventListener('click', function () {\r\n var endChatInterval = setInterval(function () {\r\n\r\n var agentNameEndChat = document.querySelector(\"[data-cy='closed-session'] [data-cy='agent-name']\");\r\n\r\n if (!!agentNameEndChat && !!window.QuantumMetricAPI) {\r\n var endTime = new Date().getTime();\r\n var timeDifference = (endTime - startTime) / 1000;\r\n\r\n window.QuantumMetricAPI.sendEvent(2065, 0, timeDifference);\r\n\r\n clearInterval(endChatInterval);\r\n }\r\n }\r\n\r\n , 100);\r\n }\r\n\r\n )\r\n clearInterval(chatSessionInterval);\r\n }\r\n } catch (error) {\r\n console.log('Nice Chat --------> chatSessionTime error', error);\r\n }\r\n }\r\n\r\n , 100);\r\n}\r\n\r\nchatSessionTime();\r\n\r\n\r\n// Chat Initiation Error\r\nvar chatErrorInterval = 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